okbk's Privacy Policy
Your personal information is completely safe with us — learn in detail here how okbk collects, uses, and keeps your data secure.
okbk ("we", "us", or "platform") operates a safe and reliable online entertainment service for users in Bangladesh. When you use the okbk website or application, you provide us with certain information. This privacy policy clearly explains what information we collect, why we collect it, how we use it, and what your rights are.
You are requested to read this policy carefully. Using okbk's services means you have accepted the terms of this privacy policy.
Table of Contents
1What Information We Collect
During the process of registration and use of okbk services, we may collect the following types of information:
Identity Information
- Full name, date of birth, and gender
- National ID card or passport number (for identity verification)
- Email address and mobile number
- Permanent and current address
Financial Information
- Mobile banking number for bKash, Nagad, Rocket, or Upay
- Transaction history — details of deposits and withdrawals
- Deposit and withdrawal amounts and timestamps
Note: We never store your bank card or mobile banking PIN/password.
Gaming Activity Information
- Game play history, bet amounts, and outcomes
- Details of bonus claims and usage
- Session duration and activity type
Technical Information
- IP address and device identifier information
- Browser type, operating system, and device model
- Login time and logout time
- Referral source and page navigation information
2How We Collect Information
okbk collects information in several ways. These are described in detail below:
2.1 Information Provided Directly
When you register on okbk, manage your account, complete financial transactions, or contact our customer support team, you directly provide us with your information. This is the information we rely on most.
2.2 Automatically Collected Information
When you use our website or app, certain information is collected automatically. This includes data collected through cookies, log files, and web beacons. This information is used to improve our platform and ensure security.
2.3 Information Received from Third Parties
For the purposes of identity verification and fraud prevention, we may sometimes receive information from trusted third-party verification services. In such cases, we collect only the minimum necessary information.
3Purpose of Using Information
okbk uses your information only for the legitimate purposes listed below:
- Account Creation and Management: Your identity information is essential for registering, verifying, and managing your okbk account.
- Processing Financial Transactions: Financial information is used to safely complete deposits and withdrawals through bKash, Nagad, Rocket, and Upay.
- Customer Support: To resolve your issues quickly and effectively and to provide 24/7 live chat service.
- Security and Fraud Prevention: To detect and prevent unauthorized access, fraudulent transactions, and suspicious activity.
- Platform Improvement: To analyze user experience and make our services more improved and user-friendly.
- Meeting Legal Obligations: To comply with applicable laws, regulations, and directives from regulatory authorities.
- Communication and Notifications: To keep you informed about important account updates, security alerts, and service changes.
- Responsible Gaming: To identify problematic gaming behavior and arrange necessary support and limit-setting measures.
okbk will not use your information beyond the purposes stated above.
4Data Storage and Security
The security of your information is our highest priority. okbk applies industry-standard technologies and practices to keep your personal and financial information secure:
4.1 Encryption Technology
Our platform uses SSL (Secure Socket Layer) encryption, which keeps all information transmitted between your browser and our servers secure. Sensitive data, such as passwords, is stored using strong hashing algorithms.
4.2 Access Control
Only authorized personnel can access your information, and only when it is necessary to provide the service. All our staff operate under strict confidentiality agreements.
4.3 Security Monitoring
Our systems are monitored around the clock. Any suspicious activity is automatically detected and necessary action is taken.
4.4 Response to Data Breaches
If a data security breach occurs for any reason, we will notify affected users as quickly as possible and take the necessary steps to bring the situation under control.
5Sharing Information with Third Parties
okbk does not sell your personal information or provide it to third parties for commercial purposes. However, information may be shared in the specific circumstances below:
- Payment Processors: Necessary information is shared with mobile banking services such as bKash, Nagad, Rocket, and Upay to safely complete financial transactions.
- Identity Verification Services: Specialized third-party services may be used for account verification and fraud prevention. These services are bound to comply with the terms of our privacy policy.
- Game Providers: Game providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Ezugi may receive the minimum necessary information to effectively operate games.
- Legal Obligations: We may be legally required to provide information to authorities under court orders or proper legal process.
- Corporate Changes: In the event of a merger, acquisition, or asset sale, user information may be transferred, but the terms of this policy will be maintained in such cases.
Outside the cases described above, we will not disclose your information to third parties without your explicit consent.
6Cookies and Tracking Technologies
Our website and application use cookies and similar tracking technologies. A cookie is a small text file stored on your device.
6.1 Types of Cookies
- Essential Cookies: These cookies are required to maintain login sessions and ensure the basic functionality of the platform. Disabling them will make it impossible to use the service.
- Functionality Cookies: These cookies are used to remember your language preferences and other personal settings.
- Analytics Cookies: These cookies are used to understand how users are using our platform. Information collected this way is generally anonymous.
- Security Cookies: These cookies are used to detect and prevent fraud and to protect accounts.
6.2 Managing Cookies
You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some parts of our service to not function properly.
7Your Rights
You have the following rights regarding your personal information:
- Right to Know: You may request to know what information we hold about you.
- Right to Correction: If any of your information is incorrect or incomplete, you may request that it be corrected.
- Right to Erasure: In certain circumstances you may request that your information be deleted, however if there are legal obligations this may not be fully possible.
- Right to Restrict Processing: You may request that use of your information be limited for specific purposes.
- Right to Data Portability: You may request to receive information about yourself in a structured and readable format.
- Right to Object: You may object to certain types of processing of your information.
- Right to Withdraw Consent: If you have previously given consent for any processing of your information, you may withdraw that consent at any time.
To exercise these rights, contact us at [email protected] or through live chat. We will process your request as quickly as possible.
8Privacy of Minors
okbk's services are for people aged 21 and above only. We do not knowingly collect, store, or process the information of anyone under the age of 21.
Age is verified during our registration process. If we learn that a minor has registered on our platform, we will immediately close that account and delete the associated information.
If parents or legal guardians believe that their minor child has registered on our platform, please contact us at [email protected].
9Data Retention Period
We retain your information only for as long as is necessary or legally required:
- Active Accounts: All relevant information is retained for as long as your account remains active.
- Closed Accounts: Even after an account is closed, financial transaction information may be retained for a defined period for regular auditing and legal requirements.
- Investigation-Related Information: If any investigation, dispute, or legal process is ongoing, related information may be retained for a longer period.
After the defined period, information is securely deleted or anonymized.
10Changes to This Policy
okbk may update this privacy policy from time to time. When changes are made, we will take the following steps:
- The date of the last update on this page will be changed.
- For significant changes, users will be notified via email or in-app notification.
- Continued use of the platform after a policy change will indicate that you have accepted the new policy.
We recommend that you review this page regularly so that you are always informed about the latest policy.
Contact Us
For any questions, requests, or complaints related to the privacy policy, please contact our support team.
Bangladesh Standard Time (UTC+6) — Support available around the clock